Terms of Use & Privacy Policy

Terms of Use and Privacy Policy

Last Updated: December 5′ 2024

Welcome to ProLearn, a division of ConfigEdge Solutions. By accessing or using our platform, you agree to comply with these Terms of Use and our Privacy Policy. Please read them carefully before proceeding.

1. Introduction

ProLearn provides an e-learning platform and tutor agency services delivering industry-specific skills. These terms govern your use of our platform, including accessing free and paid content, engaging with tutors, and utilizing other services.

2. User Roles and Eligibility

2.1 Roles:

  • Learners: Individuals accessing content or engaging with tutors to acquire skills.
  • Tutors: Independent contractors providing teaching services and materials.

2.2 Eligibility:

  • You must be at least 18 years old to use ProLearn.
  • By creating an account, you confirm that the information you provide is accurate and up to date.

3. Key Features

3.1 Account Creation:

  • All users must create an account to access the platform. You are responsible for maintaining the confidentiality of your account credentials and activities.

3.2 Access to Content:

  • Both free and paid courses are available. Payment details for courses or subscriptions will be specified on the platform.

3.3 Payment Models:

  • Pay-Per-Course: Access is granted upon full payment.
  • Subscription: Details vary by course and will be clearly stated at the time of purchase.

4. Content Usage

4.1 Learners:

  • Content is for personal use only. You may not reproduce, share, or distribute course materials outside the platform.

4.2 Tutors:

  • Tutors are responsible for ensuring their content is exclusive to ProLearn and is not reused or shared outside the platform without prior approval.

5. Payments and Fees

5.1 Accepted Payment Methods:

  • ProLearn accepts direct bank transfers, electronic payments, and other standard payment methods as specified on the platform.

5.2 Cancellations:

  • Cancellation fees may apply depending on the timing and circumstances of the cancellation. Specific terms will be outlined during course or session booking.

5.3 Refunds:

  • Refunds will follow industry practices for e-learning. Details are provided at the time of purchase.

6. Tutor-Specific Terms

6.1 Independent Contractors:

  • Tutors are not employees of ProLearn but operate as independent contractors.

6.2 Agreements:

  • Tutors must sign a separate agreement with ProLearn, detailing the terms of their engagement.

6.3 Ownership of Materials:

  • Tutors retain ownership of their content but grant ProLearn a license to use, display, and provide the materials to learners.

7. Refund and Cancellation Policies

  • Learners may request refunds or cancellations within the limits specified during the purchase process. Refunds are evaluated on a case-by-case basis and align with industry standards for e-learning platforms.

8. Liabilities and Disclaimers

8.1 Learner Outcomes:

  • ProLearn is not responsible for learner outcomes, including passing or failing exams. Success depends on individual effort and engagement.

8.2 Affiliations:

  • ProLearn is not affiliated with any organization or governing bodies, including the PRC, CHED, Civil Service Commission, or similar organizations.

9. Privacy Policy

9.1 Data Collection:

  • We collect personal information such as names, email addresses, and payment details to provide and improve our services.

9.2 Data Usage:

  • Your data is used for account management, payment processing, and personalized course recommendations.

9.3 Data Protection:

  • ProLearn employs industry-standard security measures to protect your data. However, no method of transmission or storage is completely secure.

9.4 User Rights:

  • You may access, update, or request deletion of your data by contacting us.

10. Governing Law and Dispute Resolution

  • These terms are governed by the laws of the Philippines. Any disputes will be resolved through arbitration in accordance with Philippine laws.

11. Amendments

  • ProLearn reserves the right to amend these terms at any time. Users will be notified of significant changes through the platform.